Propertyowner Services AG and the Swiss Property Owners Association jointly operate the website www.propertyowner.ch and provide the services offered on it (hereinafter “we”). We are jointly responsible for the collection, processing and use of your data and comply with the applicable Swiss data-protection provisions. Protecting your personal data is important to us.

The two organisations have agreed that enquiries from data subjects concerning the website and the services offered through it will be handled by Propertyowner Services AG. You may exercise your rights against either controller; please use the address above for this purpose.

Where affiliated companies or external partners process personal data for their own purposes, they are independently responsible for that processing.

For general questions about how we process data, you may contact us at any time at info@propertyowner.ch.

We primarily process personal data collected in connection with the operation of our website and applications, as well as data arising from our business relationships with customers, members, business partners and other parties involved. We obtain this data mainly directly from you.

• Name, address, email address and telephone number;
• information relating to your user account and membership;
• information about real estate and land: address and location, floor area, number of rooms, year of construction, condition, standard of finish, renovations and features;
• purchase, sale and financing interests, as well as financial information entered into our calculation tools;
• the content of your enquiries, messages and viewing requests;
• contractual and transaction information.

• Information from publicly accessible sources such as the media and internet;
• information from public registers such as the commercial register, debt-enforcement register and land register;
• information connected with administrative or court proceedings;
• creditworthiness information where we enter into a business relationship with you personally;
• information from property platforms and from providers of property and market data;
• references and information from sales and other contractual partners where required to enter into or perform a contract.

IP address, information about your device and its settings, browser type and operating system, cookies and comparable technical identifiers, the date and time of your visit, pages and content accessed, functions used, referring websites and approximate location data derived from your IP address.

Certain information is mandatory for a business relationship. Without it, we are generally unable to enter into a contract. The website likewise cannot be used if technically necessary data, such as the IP address, is not transmitted.

We do not sell your personal data. We engage third parties and affiliated companies as processors. Recipients include, in particular:

• Affiliated companies (propertyowner.ch financial AG, propertyowner.ch family office AG);
• the Swiss Property Owners Association;
• IT, hosting, CDN and cloud service providers;
• CRM, email and newsletter service providers;
• providers of analytics, tracking, conversion and advertising services;
• property-valuation and market-data providers;
• banks, payment providers, financing partners and debt-collection agencies;
• accounting, fiduciary and auditing firms;
• legal and tax advisers;
• authorities and courts where we are legally required to disclose information.

We contractually require these recipients to comply with data-protection provisions and confidentiality obligations.

Our website also contains offers from companies and partners in the real-estate sector. It will be clear to you whenever an offer originates from a third-party provider.

If you use such an offer, we pass the personal data required for it, such as your name, your role and your message, to the relevant partner. The partner is responsible for the subsequent processing of the data. Its privacy policy applies.

Where necessary to carry out a transaction, we disclose information to the responsible real-estate adviser, the property owner or other persons involved in the property transaction.

The social-media icons on our website are simple links. The relevant provider only learns which website you came from when you click one of them. The provider may use this information for its own purposes. We do not receive any information in return.

In connection with our data processing, personal data may also be transferred to companies abroad. These companies are generally subject to data-protection obligations equivalent to ours.

Where a country’s level of data protection does not correspond to that of Switzerland or the European Economic Area, we conduct a prior risk assessment and contractually ensure comparable protection, for example through the European Commission’s standard contractual clauses or other measures provided by law.

International service providers may process data in countries other than the country in which the direct contractual partner is based. The countries to which individual services transfer data are listed in the table in section 10.

We take appropriate technical and organisational measures to protect your data against loss, unauthorised access, misuse and alteration. Data transmitted through this website is encrypted using HTTPS or TLS. Passwords are not stored in plain text.

Contractual partners who are granted access to your data are likewise required to comply with data-protection provisions. If enquiries are forwarded to an affiliated company, your data will also be treated confidentially there.

Despite appropriate security measures, absolute protection cannot be guaranteed when data is transmitted or stored electronically.

Emails may, in certain circumstances, be read or altered without this being detected during transmission. Spam filters may also reject messages. We therefore recommend using the protected area of your user account for particularly confidential documents.

To enable us to process your request unambiguously, we may ask you to provide proof of identity and details of the data to which your request relates.

We generally respond to requests within 30 days. This period may be extended where there is a high volume of requests or where legal or technical clarification is required. In such a case, we will notify you of the delay at least in text form.

You may request information at any time about the data we process concerning you. Where your data is processed by automated means and you have either consented to the processing or provided the data to us in connection with a contract, you may request that we provide the data to you in a commonly used file format.

We may restrict or refuse access where this is required by legal obligations or overriding interests of our own, of the public or of third parties.

You may have inaccurate data corrected and ask us to delete your data, provided that no statutory retention obligation or other legal basis prevents deletion. Exercising these rights may affect existing contractual relationships and may, for example, result in early termination or corresponding costs.

You may object to the processing of your data for analytics and advertising purposes. As no cookie banner is currently available on our website, you can most effectively exercise this right through your browser. Section 10 describes the available options for each service.

You may enforce your rights in court or contact the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC),  www.edoeb.admin.ch.

This website is hosted on servers in Switzerland by Akenes SA (Exoscale), Boulevard de Grancy 19A, 1006 Lausanne. The application is developed and operated internally by Propertyowner Services AG. We additionally use Cloudflare for content delivery, acceleration and protection of the website (see section 10).

When you visit our website, the following information is logged automatically: the name of your internet service provider, your IP address, browser type and version, operating system, date and time, page accessed, status code and volume of data transferred, referring website and search terms used.

This data cannot readily be linked to specific individuals and is not combined with other data sources. The log files are used for the technical operation of the website and the security of our systems. This is in our legitimate interest. It is not possible to object to this processing, as the website cannot technically be operated without this data.

Information you submit through a contact form, such as your name, email address and telephone number, is stored and used to process your enquiry. If you contact us by email or telephone, we process, in particular, your contact details and the subject, content and time of your message.

This data may be stored in our customer, CRM and communications systems where necessary to handle your enquiry or a potential business relationship. The legal bases are steps taken prior to entering into a contract and our legitimate interest in processing your enquiry and any follow-up questions.

If you are interested in a property, request sales documentation, ask a question about a property, request a viewing or register for a waiting list, we process the information needed for this purpose: your contact details, the property concerned, the time and source of the enquiry, the content of your enquiry and your preferred viewing times.

Where necessary, we pass this information to the responsible real-estate adviser, the property owner or other persons involved in the transaction.

In our valuation and calculation tools, you enter data including contact, property and financial information. We process this information to provide the requested service. Some online services are offered jointly with third-party providers or affiliated companies. In such cases, we pass the data required for the service to them.

The legal bases are steps taken prior to entering into a contract and the performance of any resulting contract.

For property valuations, market analyses and property-specific market information, we use services, data and valuation models provided by Wüest Partner AG, Bleicherweg 5, 8001 Zurich, Switzerland.

The property information required for a valuation may be processed or transferred to Wüest Partner systems, including the address and location of the property, property type, living and land area, number of rooms, year of construction, condition, features and other value-relevant property information. Contact details and other information directly relating to an individual are transferred only where required for the relevant service.

Our valuation and calculation tools provide estimated values and metrics for guidance. As a general rule, we do not make decisions about individuals based solely on automated processing where those decisions have significant legal or comparable effects. Should we use such procedures for individual services, we will inform the persons concerned in accordance with the applicable legal requirements.

You may register on our website and create a login. We collect the information you enter, such as your name, email address and telephone number, together with a user identifier and details of your membership. Your user account gives you password-protected access to the basic data we hold about you and to our services.

As part of membership of the Swiss Property Owners Association, we may send you information about services, real estate, events and offers. The legal basis is performance of the contract or your consent. You may withdraw your consent at any time with effect for the future.

You may subscribe to our free newsletters through the website. We collect your email address and, where applicable, additional contact details. We require these details to send and deliver the newsletter.

We use Mailchimp (Intuit Inc., USA, or The Rocket Science Group LLC) for technical delivery. Your email address and delivery and interaction data are processed on the provider’s systems; processing in the USA is possible.

By subscribing, you also agree that we may statistically analyse how you use the newsletter, in particular whether an email was opened or a link in it was clicked, in order to improve the newsletter continuously.

If you register as a member, we subscribe you to the members’ newsletter. It informs you about new articles, events and offers. The legal basis is your consent or our legitimate interest in informing our members within the scope of the existing customer relationship.